Store Policies & Terms
Official fulfillment terms, return instructions, and customer guarantees for VRSE.
Returns & Exchanges Policy
Guarantees & return windows
Returns accepted within 7 days of delivery. Items must be unused and in their original condition. Message us on WhatsApp to arrange a return. Return delivery is paid by the customer unless the item is faulty.
How to return an item:
- Keep all original packaging, tags, and receipt reference.
- Message us on WhatsApp with photos or reason for return.
- Our team will inspect and coordinate exchange or store credit.
Delivery & Shipping
Dispatch timelines & coverage
Standard shipping coverage: Lagos - Ikeja, Yaba and Lekki.
Orders are processed and packaged immediately upon payment verification. You will receive dispatch updates and delivery notifications.
Delivery note:
Ensure your phone number is reachable so our courier can contact you on arrival.
Store Pickup
Local collection terms
Pickup is available in Enugu, Enugu.
Call on arrival. Please have your order number ready.
For security and verified handoffs, exact street pickup instructions are revealed on your live order page once payment is confirmed.
Customer Support
Direct inquiries & assistance